BonusOK Privacy Policy – How We Handle Your Personal Data

1. Who We Are

This Privacy Policy is issued by the operator of BonusOK, the online betting and casino platform accessible at bonusok.best ("BonusOK", "we", "us", "our"). For the purposes of this policy, BonusOK is the data controller in respect of the personal data of registered account holders and platform visitors.

This policy applies to all personal data collected through the BonusOK website and platform, including data collected during registration, account use, payment processing, customer support interactions, and promotional communications. It should be read alongside the BonusOK Terms and Conditions.

If you have any questions about this Privacy Policy or about how BonusOK handles your personal data, contact us at support@bonusok.best.

2. Personal Data We Collect

BonusOK collects personal data through the following channels:

2.1 Data you provide directly

When you register a BonusOK account, you provide your full name, date of birth, email address, and mobile number. During identity verification, you provide copies of government-issued identification and, where required, proof of address and payment method ownership. When you contact support, the content of those communications is also collected.

2.2 Data collected automatically

When you use the BonusOK platform, data is collected automatically including your IP address, device type and model, operating system and version, browser type, referring URL, pages visited within the platform, time and duration of sessions, and bet and game activity logs. This data is collected through standard web server logs, cookies, and analytics tools.

2.3 Data from third parties

BonusOK may receive data from third-party payment processors (such as GCash, Maya, and Philippine banking networks) in connection with deposit and withdrawal transactions. Where identity verification is conducted through a third-party service, that provider may share data with BonusOK for verification purposes. BonusOK does not purchase personal data from data brokers.

3. How BonusOK Uses Your Personal Data

BonusOK uses personal data for the following purposes:

• Account registration and management: Creating and maintaining your BonusOK account, verifying your identity and age, and managing your account settings and preferences.
• Platform operation: Processing bets, game rounds, deposits, and withdrawals; recording transaction and activity history; operating the VIP Club loyalty programme.
• Identity verification and fraud prevention: Completing KYC checks required by our licensing obligations; detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct.
• Customer support: Responding to queries, complaints, and dispute requests; maintaining records of support interactions for quality assurance.
• Responsible gaming: Monitoring activity patterns that may indicate problem gambling; applying deposit, loss, and session limits set by you; processing self-exclusion and cooling-off requests; fulfilling obligations under responsible gaming regulations.
• Legal and regulatory compliance: Retaining records as required by anti-money laundering laws, financial regulations, and licensing conditions; responding to lawful requests from regulatory and law enforcement authorities.
• Marketing communications: Sending promotional offers, bonus notifications, and product updates by email or SMS, where you have not opted out. You can opt out at any time through account settings or by contacting support.
• Platform improvement: Analysing aggregated usage data to improve the platform's performance, design, and user experience. This analysis uses aggregated data that does not identify individual players.

4. Legal Basis for Processing

BonusOK processes personal data under the following legal bases, in accordance with applicable data protection law including the Philippines' Data Privacy Act of 2012 (Republic Act 10173):

• Contract performance: Processing necessary to enter into and perform the contract between you and BonusOK — including account registration, transaction processing, and platform access.
• Legal obligation: Processing required by law, including KYC identity verification, AML record-keeping, and responses to regulatory authorities.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improvement of platform services, where those interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and any optional data collection where consent is the appropriate basis. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Personal Data

BonusOK does not sell personal data. Data is shared only with the following categories of recipients and only to the extent necessary for the stated purpose:

5.1 Payment processors

BonusOK shares transaction data with Philippine payment providers — including GCash, Maya, GrabPay, BDO, BPI, UnionBank, and InstaPay/PESONet operators — to process deposits and withdrawals. These providers operate under their own privacy policies and are independent data controllers in respect of data they hold on their own platforms.

5.2 Identity verification providers

Where BonusOK uses a third-party KYC service to verify identity documents, your identity data is shared with that provider for verification processing. These providers are contractually required to process data only for verification purposes and to maintain appropriate security standards.

5.3 Technology and infrastructure providers

BonusOK uses third-party technology services — including cloud hosting, analytics, and customer support software — that may process personal data on our behalf. These providers are engaged under data processing agreements and are not permitted to use your data for their own purposes.

5.4 Regulatory and law enforcement authorities

BonusOK will disclose personal data to relevant regulatory authorities, law enforcement agencies, and courts where required by applicable law or valid legal process. Where permitted, BonusOK will attempt to notify affected account holders of such disclosures.

5.5 Business transfers

If BonusOK undergoes a merger, acquisition, or sale of all or part of its assets, personal data held by the platform may be transferred to the acquiring entity. Affected account holders will be notified in advance where this is legally required.

6. Cookies and Tracking Technologies

BonusOK uses cookies and similar tracking technologies to operate the platform, maintain session security, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit the BonusOK website.

6.1 Essential cookies

These cookies are necessary for the BonusOK platform to function. They enable session management, security features, and core platform functionality. They cannot be disabled without preventing platform access.

6.2 Analytics cookies

BonusOK uses analytics cookies to understand how visitors navigate the platform — including which pages are visited most frequently and where users encounter technical issues. This data is aggregated and does not identify individual users. You may opt out of analytics cookies through your browser settings.

6.3 Preference cookies

These cookies remember your platform preferences — such as language settings and display preferences — to provide a more consistent experience across sessions. Disabling these cookies may affect the functionality of some platform features.

You can control cookie settings through your browser's privacy preferences. Note that disabling essential cookies will prevent normal BonusOK platform operation. Detailed cookie information is available in the cookie settings section of the platform.

7. Data Retention

BonusOK retains personal data for the minimum period necessary to fulfil the purpose it was collected for, plus any additional period required by law. The following general retention periods apply:

• Account data: Retained for the duration of your active BonusOK account relationship, plus a minimum of five years after account closure to satisfy AML and financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of five years from the date of verification or from account closure, whichever is later, in compliance with Philippine AML regulations.
• Transaction records: Retained for a minimum of five years from the transaction date, as required by applicable financial regulations.
• Customer support records: Retained for three years from the last interaction, unless the record is relevant to an ongoing dispute or regulatory matter.
• Marketing data: Retained until you opt out of marketing communications, after which your data will be moved to a suppression list to prevent re-contact.

When the applicable retention period expires, personal data is securely deleted or anonymised. Anonymised data — which cannot be used to identify any individual — may be retained indefinitely for statistical and research purposes.

8. Data Security

BonusOK implements technical and organisational measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Security measures include encrypted data transmission (HTTPS), access controls limiting data access to authorised personnel, regular security monitoring, and secure data storage practices.

Despite these measures, no internet-based platform can guarantee absolute security. You play a role in protecting your own data: use a strong, unique password for your BonusOK account, do not share your login credentials, and contact BonusOK support immediately if you suspect unauthorised account access.

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, BonusOK will notify affected account holders in accordance with applicable data breach notification requirements under Philippine law.

9. Your Data Rights

As a BonusOK account holder in the Philippines, you have the following rights over your personal data under the Data Privacy Act of 2012 and applicable data protection principles. To exercise any of these rights, contact support@bonusok.best with your request. BonusOK will respond within a reasonable timeframe and may need to verify your identity before processing the request.

10. International Data Transfers

BonusOK's primary operations and data storage are oriented toward serving Philippine users. Where personal data is transferred to or processed in jurisdictions outside the Philippines — for example, by technology service providers or platform infrastructure hosted internationally — BonusOK ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required by Philippine data protection law.

These safeguards may include contractual clauses requiring the receiving party to protect data in accordance with applicable standards, or engagement with providers that have obtained recognised certifications for international data handling. BonusOK does not transfer personal data to third parties in jurisdictions with inadequate data protection frameworks without appropriate contractual protections in place.

11. Children's Privacy

BonusOK is an online betting and gaming platform intended exclusively for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age. Registration on BonusOK requires confirmation that the registrant is at least 18 years old, and age verification checks are conducted during the account lifecycle.

If BonusOK becomes aware that personal data has been collected from an individual who is under 18, that account will be closed immediately, the data will be deleted, and any activity during the period of underage access will be reviewed. If you are a parent or guardian and believe your child has registered on BonusOK, please contact support@bonusok.best immediately.

12. Updates to This Privacy Policy

BonusOK may update this Privacy Policy from time to time to reflect changes in how we operate, in applicable law, or in the services we provide. When material changes are made — meaning changes that significantly affect how your personal data is processed or your rights in relation to it — we will notify registered account holders through the platform or by email before the changes take effect.

The date shown at the top of this page reflects the most recent review. We recommend checking this page periodically. Continued use of BonusOK after an updated Privacy Policy takes effect constitutes acceptance of the revised terms. If you do not accept the updated policy, you should stop using the platform and request account closure.

13. Contact Us About Privacy

If you have any question about this Privacy Policy, want to exercise a data right, have a complaint about how BonusOK has handled your personal data, or want to report a suspected data security issue, please contact us:

If you are not satisfied with BonusOK's response to a data privacy complaint, you may have the right to raise the matter with the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for the Data Privacy Act of 2012.